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Brevard Solid Waste System Development Active

Page history last edited by Karla Moore 14 years, 12 months ago

Brevard Solid Waste System Development 

 

1.1.    Purpose

 

The purpose of this document is assessing the Solid Waste Management Department (SWMD) Customer Service Division at Brevard County. This document describes the division assessment, stakeholders’ expectations, functional and non-functional requirements; define the relevant operational, performance, applications, and architectural requirements; and support, training, implementation high level requirements, best practices, and recommendation for improvement.

 

1.2.    Scope

 

This project will provide a system for the Pro-Rated Billing and Annual Assessment processes as well as interfacing with the E&I process and a reporting capability.

 

1.3.    Objectives

 

  • ­Capture stakeholders’ expectations.
  • ­Understand the flow, processing, and use of information within the existing processes.
  • ­Determine functions or procedures that should be retained or replaced, along with organizational and hardware constraints.
  • ­Provide recommendations.

 

 

2.      Stakeholder Analysis 

The stakeholders of the SWMD Customer Service Division can be divided into primary and secondary stakeholders, and providers of information. Primary stakeholders are those that are ultimately affected by the SWMD Customer Service Division output, and secondary stakeholders are those that have any kind of involvement. Providers of information are those whose outputs are the SWMD Customer Service Division input (Table 1). 

  

 

Stakeholders

Who Are They?

Potential Impact(s) or Concern(s)

PRIMARY

SWMD Customer Service Division

In charge of performing the Pro-Rated Billing, Annual Assessment, E&I process, and Refund process.

Improve overall assessment (+)

Budget (-)

Accurate information (+)

Quality service

Solid Waste Management Department

Conducts the operations of Brevard County's landfills located in Cocoa and Melbourne, along with the Transfer Stations in Titusville and Melbourne. They oversee the agreement with haulers for curbside collection of garbage, recycling & yard waste for the residents of unincorporated Brevard County.

Improve overall assessment (+)

Budget (-)

 Accurate information (+)

Quality service

SECONDARY

Brevard County Employees

Other Brevard County Employees

Accurate information (+)

Quality service

External Customers

Brevard County residents

Accurate information (+)

Quality service

Brevard County Cities

There are 16 Brevard County cities that Solid Waste Management Department serves

Accurate information (+)

Quality service

PROVIDERS OF INFORMATION

PAO

The Brevard County Property Appraiser is responsible for identifying, locating, and fairly valuing all property, both real and personal, within the county for tax purposes.

Improve overall assessment (+)

Accurate information (+)

Quality service

Building Division

Responsible for the review, approval and Permitting of constructions in the unincorporated areas of Brevard County

Improve overall assessment (+)

Accurate information (+)

Quality service

Tax Collector’s Office

Responsible for publishing and collecting taxes and non-ad valorem assessments

Accurate information (+)

Quality Service

 

Address Assignment

Responsible for assigning all addresses in the unincorporated areas of Brevard County, enters all addresses in the system, approves all street names for incorporated and unincorporated, and provides addressing for several of the municipalities.

Improve overall assessment (+)

Accurate information (+)

Quality service

 

 

Documents

 

Solid Waste Assessment_Updated_04-17-08.doc 

 

SW Reqs, Issues, and Recommendations_02-13-08.xls

 

ProRated and Assessment Calculations_Version 3.0.doc

 

SW screens design_05-22-08.doc 

 

SW Screens Data Dictionary_05-22-08.xls

 

Solid Waste Business and Techinical Requirements_08-13-08.doc 

 

Annual Assessment_ Training Manual v3.0.doc 

 

Prorated & Lien Processes_ Training Manual v 2.0.doc

 

GENERAL RULES TO PROCESS PRORATED PAYMENTS IN CENTRAL CASHIER.doc

 

SW Prorated Test Cases_3-23-09.doc

 

 

Testing

 

 

 

 

 

Time Tracking for Solid Waste

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Resources

 

  • Karla Alvarado Moore - Project Manager 
  • Harish Ramakrisnan- Lead Developer
  • Brian Koksal- Developer
  • Alfonso Sarmiento - Testing Manager 
  • Praveen Thangaraj - Business Process Analyst
  • Sagar Shah - Business Process Analyst
  • Abhijit W. - Developer
  • Omar O. - Developer

 

Issues and Recommendations

 

Issues Log

 

 

Project Timeline (Latest on top)

 

 Solid Waste_04-06-09.mpp

 

 Solid Waste_03-16-09.mpp

 

 Solid Waste_02-19-09.mpp

 

 Solid Waste_01-13-09.mpp

 

 Solid Waste_12-15-08.mpp

 

Solid Waste_11-21-08_Combined.mpp 

 

Solid Waste_11-04-08.mpp

 

Solid Waste_10-20-08.mpp 

 

Solid Waste_10-14-08.mpp

 

Solid Waste_09-24-08.mpp 

 

Solid Waste_09-15-08.mpp

 

Solid Waste_08-12-08.mpp 

 

Solid Waste_07-15-08.mpp

 

Solid Waste_07-01-08.mpp

 

Solid Waste_06-16-08.mpp

 

Solid Waste_06-02-08.mpp 

 

Solid Waste_05-20-08.mpp

 

Solid Waste_05-06-08.mpp 

 

Solid Waste_04-28-08.mpp

 

Solid Waste_04-21-08.mpp

 

Solid Waste_04-14-08.mpp

 

Solid Waste_04-08-08.mpp

 

Solid Waste_04-01-08.mpp

 

Solid Waste_03-25-08.mpp

 

Solid Waste_03-10-08.mpp,  Solid Waste Timeline 3-10-2008

 

Solid Waste_03-04-08.mpp

 

Solid Waste_02-25-08.mpp

 

Solid Waste_02-19-08.mppSolid Waste Timeline 2-19-08

 

 Solid Waste_02-12-08.mpp, Brevard Solid Waste Timeline  

 

 

 

 

 

 

 

 

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