Brevard Solid Waste System Development
1.1. Purpose
The purpose of this document is assessing the Solid Waste Management Department (SWMD) Customer Service Division at Brevard County. This document describes the division assessment, stakeholders’ expectations, functional and non-functional requirements; define the relevant operational, performance, applications, and architectural requirements; and support, training, implementation high level requirements, best practices, and recommendation for improvement.
1.2. Scope
This project will provide a system for the Pro-Rated Billing and Annual Assessment processes as well as interfacing with the E&I process and a reporting capability.
1.3. Objectives
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Capture stakeholders’ expectations.
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Understand the flow, processing, and use of information within the existing processes.
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Determine functions or procedures that should be retained or replaced, along with organizational and hardware constraints.
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Provide recommendations.
2. Stakeholder Analysis
The stakeholders of the SWMD Customer Service Division can be divided into primary and secondary stakeholders, and providers of information. Primary stakeholders are those that are ultimately affected by the SWMD Customer Service Division output, and secondary stakeholders are those that have any kind of involvement. Providers of information are those whose outputs are the SWMD Customer Service Division input (Table 1).
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Stakeholders
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Who Are They?
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Potential Impact(s) or Concern(s)
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PRIMARY
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SWMD Customer Service Division
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In charge of performing the Pro-Rated Billing, Annual Assessment, E&I process, and Refund process.
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Improve overall assessment (+)
Budget (-)
Accurate information (+)
Quality service
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Solid Waste Management Department
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Conducts the operations of Brevard County's landfills located in Cocoa and Melbourne, along with the Transfer Stations in Titusville and Melbourne. They oversee the agreement with haulers for curbside collection of garbage, recycling & yard waste for the residents of unincorporated Brevard County.
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Improve overall assessment (+)
Budget (-)
Accurate information (+)
Quality service
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SECONDARY
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Brevard County Employees
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Other Brevard County Employees
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Accurate information (+)
Quality service
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External Customers
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Brevard County residents
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Accurate information (+)
Quality service
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Brevard County Cities
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There are 16 Brevard County cities that Solid Waste Management Department serves
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Accurate information (+)
Quality service
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PROVIDERS OF INFORMATION
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PAO
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The Brevard County Property Appraiser is responsible for identifying, locating, and fairly valuing all property, both real and personal, within the county for tax purposes.
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Improve overall assessment (+)
Accurate information (+)
Quality service
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Building Division
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Responsible for the review, approval and Permitting of constructions in the unincorporated areas of Brevard County
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Improve overall assessment (+)
Accurate information (+)
Quality service
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Tax Collector’s Office
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Responsible for publishing and collecting taxes and non-ad valorem assessments
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Accurate information (+)
Quality Service
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Address Assignment
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Responsible for assigning all addresses in the unincorporated areas of Brevard County, enters all addresses in the system, approves all street names for incorporated and unincorporated, and provides addressing for several of the municipalities.
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Improve overall assessment (+)
Accurate information (+)
Quality service
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Documents
Solid Waste Assessment_Updated_04-17-08.doc
SW Reqs, Issues, and Recommendations_02-13-08.xls
ProRated and Assessment Calculations_Version 3.0.doc
SW screens design_05-22-08.doc
SW Screens Data Dictionary_05-22-08.xls
Solid Waste Business and Techinical Requirements_08-13-08.doc
Annual Assessment_ Training Manual v3.0.doc
Prorated & Lien Processes_ Training Manual v 2.0.doc
GENERAL RULES TO PROCESS PRORATED PAYMENTS IN CENTRAL CASHIER.doc
SW Prorated Test Cases_3-23-09.doc
Testing
- Tetsing Procedures For Prorated and Lien
- Testing Procedures For Annual Assessment
Time Tracking for Solid Waste
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Resources
- Karla Alvarado Moore - Project Manager
- Harish Ramakrisnan- Lead Developer
- Brian Koksal- Developer
- Alfonso Sarmiento - Testing Manager
- Praveen Thangaraj - Business Process Analyst
- Sagar Shah - Business Process Analyst
- Abhijit W. - Developer
- Omar O. - Developer
Issues and Recommendations
Issues Log
Project Timeline (Latest on top)
Solid Waste_04-06-09.mpp
Solid Waste_03-16-09.mpp
Solid Waste_02-19-09.mpp
Solid Waste_01-13-09.mpp
Solid Waste_12-15-08.mpp
Solid Waste_11-21-08_Combined.mpp
Solid Waste_11-04-08.mpp
Solid Waste_10-20-08.mpp
Solid Waste_10-14-08.mpp
Solid Waste_09-24-08.mpp
Solid Waste_09-15-08.mpp
Solid Waste_08-12-08.mpp
Solid Waste_07-15-08.mpp
Solid Waste_07-01-08.mpp
Solid Waste_06-16-08.mpp
Solid Waste_06-02-08.mpp
Solid Waste_05-20-08.mpp
Solid Waste_05-06-08.mpp
Solid Waste_04-28-08.mpp
Solid Waste_04-21-08.mpp
Solid Waste_04-14-08.mpp
Solid Waste_04-08-08.mpp
Solid Waste_04-01-08.mpp
Solid Waste_03-25-08.mpp
Solid Waste_03-10-08.mpp, Solid Waste Timeline 3-10-2008
Solid Waste_03-04-08.mpp
Solid Waste_02-25-08.mpp
Solid Waste_02-19-08.mpp, Solid Waste Timeline 2-19-08
Solid Waste_02-12-08.mpp, Brevard Solid Waste Timeline
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